FAQ
Frequently Asked Questions
Find answers to common questions about GameDay Gear products, shipping, returns, and more.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unworn, in original condition with all tags attached. Please contact us to initiate a return.
Q: How do I exchange a product?
A: Contact our customer service team with your order number and the item you'd like to exchange. We'll guide you through the process.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping may be available in the future.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this to track your package.
Sizing & Fit
Q: How do I find the right size?
A: Check our size guide on each product page. We offer standard US sizing for all our soccer cleats.
Q: Do soccer cleats run true to size?
A: Our cleats generally run true to size. If you're between sizes, we recommend sizing up for a more comfortable fit.
Products
Q: Are your cleats suitable for both indoor and outdoor use?
A: Yes! Most of our cleats are designed for versatile indoor and outdoor performance. Check individual product descriptions for specific details.
Q: What materials are your cleats made from?
A: Our cleats feature premium microfiber uppers and durable rubber outsoles for optimal performance and comfort.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other payment methods through Shopify Payments.
Q: Can I cancel or modify my order?
A: Contact us immediately if you need to cancel or modify your order. Once shipped, we cannot make changes.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter and follow us on social media to stay updated on sales and special offers.
Still Have Questions?
If you can't find the answer you're looking for, please contact our customer service team. We're here to help!